AI in municipalities: Making everyday work easier with AI

AI in communities

How can artificial intelligence (AI) be used in municipalities to automate or optimize administrative processes (citizen service, community newspaper, minutes, etc.)?

Summary:

Artificial intelligence (AI) should make everyday work in communities more efficient.

The use of AI in communities makes it easy to optimize manual processes and activities. From administration and administration to minutes of municipal council meetings, etc., AI solutions can easily optimize tasks, routine processes or time-consuming work for you. This reduces the workload for employees and increases citizen satisfaction.

Initial situation:

Many tasks in municipal government are often similar but very time-consuming, which limits employee efficiency and reduces the availability of resources for more important tasks. At the same time, citizens expect quick and easy access to information and services, which is often difficult to achieve with traditional means.

‍

Automated AI solutions can handle administrative tasks up to 50% faster than manual processes. Experience shows that the use of AI in “citizen service” can increase satisfaction by up to 35% by providing information faster, more precisely and at any time.

How can AI help employees in communities have more time to meet the individual needs of citizens?

Areas of application of AI in communities:

• Logging of your sessions (100% GDPR-compliant): An artificial intelligence that also understands dialect/dialect. Have your municipal council meetings, construction meetings, etc. transcribed, summarized and the most important points derived fully automatically. Everything is 100% compliant with data protection regulations.
• Automate administrative tasks: AI systems can help with bookkeeping, document management, and invoice processing, for example, which saves time and resources.
• Improving citizen services: Your community AI: Optimize customer service with an AI that knows your community and responds individually to inquiries and is available with answers and advice (email inquiries, chatbot, customer support, etc.).
• Assistance with the preparation of community newspapers: AI can help you create and prepare textual content in your language and culture (community newspaper, press releases, letters, etc.). In addition, AI can facilitate the visual preparation of community newspapers or websites, etc., in the image processing sector.

By implementing AI, municipal council meetings, construction meetings, etc. can be transcribed and summarized simply and easily, saving up to 60% time.

‍

Next steps for greater success with AI:

• Start simple: There are often simple processes that can be quickly optimized without major costs and time
• Easy process optimization and training: Introduction of AI solutions in selected areas and training employees to use them effectively.
• Evaluation and expansion: Evaluation of the results of pilot projects and expansion of AI use to other areas.

‍

Conclusion:

Artificial intelligence has the potential to improve municipal governments in many ways, from increasing efficiency in administrative tasks to improving citizen services. By using AI technologies, municipalities can not only optimize internal processes, but also improve their services to increase citizen satisfaction.

‍

We have already been able to successfully implement a number of projects for municipalities and would be happy to support you in doing so too.

‍

If you would like to know what these simple processes are and how to make your community fit for AI, we would be happy to offer you a free initial consultation. Take the opportunity to optimize your administrative processes and citizen services.